Jan Sadharan Ticket Booking Seva (JTBS)

JTBS

What is JTBS?

JTBS or Jan Sadharan Ticket Booking Seva is an outsourcing scheme of the Indian Railways. It allows entrepreneurs to set up ticket sale counters near railway stations and sell unreserved railway tickets. The selected Jansadharan Ticket Booking Sewaks (operators) sell unreserved rail tickets through computerised UTS (Unreserved Ticketing System) terminals.

JTBS was introduced to make unreserved tickets available in city areas away from railway stations, and to create employment. Passengers benefit because they can buy general tickets in the market instead of going to the station.

What are the rules governing JTBS counters?

  • JTBS counters can issue all unreserved tickets except concessional tickets.

  • JTBS operators collect a service charge of Re. 1.00 per passenger. The JTBS terminal includes this amount in the printed ticket. The operator retains this amount as a fee for running the JTBS counter.

  • JTBS counters are authorised to issue cash tickets only.

  • JTBS counters can issue concessional tickets only to senior citizens.

  • JTBS counters do not permit cancellation or refund of tickets.

  • JTBS counters are not allowed to sell platform tickets.

  • JTBS operators are allowed to renew season tickets. For the service charge, each season ticket counts as a single ticket for a single passenger.

What role does Thinvent play in JTBS?

Thinvent has developed a dumb terminal product that is 100% compatible with the Unreserved Ticketing System of the Indian Railways. Developed in cooperation with CRIS, an Indian Railways body, this product runs at JTBS counters across multiple Railways zones.

Thinvent provides JTBS operators with a turnkey technology solution, including terminal, printer, modem and terminal server.

What equipment is needed for JTBS?

To run a JTBS counter, you need the following equipment:

  • JTBS compatible dumb terminal. The terminal should come with a compatible monitor and keyboard.

  • Ticket printer.

  • Modem at the counter end.

  • Modem at the Railways end.

  • In some cases, you may also need to purchase a terminal server for the Railways end.

More Information on JTBS

For more information on JTBS, please visit the following pages: